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How to Hire a Cleaner and How Much Does It Cost?

We’ve all been there — it’s the end of a busy week, you’re tired and yet you can’t help but notice that dirty kitchen floor or that huge pile of dishes staring you in the face. Let’s face it, there are times where you just can’t get it all done. You know it’s time to call in some reinforcements. When you find yourself feeling overwhelmed by the thought of cleaning your home, that’s where a cleaning service comes in.

Hiring a cleaner can be complete game changer and the solution to your problems, but it can also feel a bit scary if you have no clue where to start.

There are several things you should keep in mind when on the hunt for a cleaner for your home. Here’s an in-depth guide on how to hire a cleaner, what to look for in one, and how much it really costs.

Cleaning products

Hiring a Cleaning Company vs. an Individual

One important thing to consider when you are looking to hire a cleaner is whether you want to hire a professional cleaning company or an individual. There are some pros and cons to each and it’s up to you on which you decide to go with.

Hiring an individual can be more cost effective for you in the long-run, but it also has its drawbacks. If the individual is not able to come and clean your home one day, they might not have a backup ready to go and cover for them.

On the other hand, hiring a professional cleaning company would be beneficial because they might have the option to send a backup cleaner if something comes up. Additionally, cleaning companies may have a higher level of professional job training for their employees. The downfall of these companies is that they often price their services at a higher rate.

Depending on your needs and personal preferences, this is something very important to decide on before you start looking for a cleaner.

Also, if you are looking of a cleaner for an end of tenancy clean – it’s probably worth looking at a cleaning company as they’re more likely to know and meet the standards typically set by landlords.

Where To Find a Cleaner

So you might be wondering what the next step is and how exactly you can go about finding a cleaner. You want to find a cleaner you can trust with the most intimate, private parts of your home. A cleaner will be going into all the nooks and crannies that you usually hide from house guests and they will be expected to clean every surface of your home properly.

­So you want to make sure that the person or company that you hire is qualified to get the job done. There are a few ways you can go about doing this. Getting recommendations and looking at reviews online is a terrific way to find the perfect cleaner to work with.

  • Referrals and Recommendations: The first way to find a cleaner that you can trust is by simply asking around. You most likely have a friend, family member, or coworker with direct experience in hiring a house cleaner. The people you are closest with might currently use a house cleaner or have used one in the past that they can recommend and share their experiences with you. Word-of-mouth is powerful and sometimes you find the best services just by asking the people you know.
  • Online Reviews: If you don’t happen to know anyone who has used a cleaner in the past, then head straight to the internet to see what other people have to say about the potential cleaners you are interested in hiring. Many professional cleaning companies have websites where you can access ratings and reviews from their clients. If you decide you want to hire an individual, it’s possible that they may not have a website that you can review. One excellent thing you can do to make sure you’re hiring the right person is asking the individual for references from the current or past clients. You can chat one-on-one with someone who has hired them and see if they can vouch for the type of work the cleaner provides. This way, you can get a feel for the cleaner before committing.

If you’re still unsure about who you want to clean your home, there’s no harm in doing extra research. You don’t have to pick just one method from above, you can do all of them if it helps you make a better decision for both you and your family.

Things To Look For in a Cleaner

Once you have a few potential cleaners in mind and you’re ready to interview some of them, there are certain things you should be looking for before one lands the job of cleaning your house. You’ll want to thoroughly look at each cleaner and make sure they are the perfect fit for your home.

#1 Training and Experience

Finding someone who is trained in the task of cleaning homes is so important. Having someone who is completely inexperienced and untrained come into your home and clean for you is not ideal and can cause many problems. You will end up frustrated and disappointed that the cleaning is not up to your standards.

When interviewing possible cleaners, make sure to inquire about the type of training the employees receive if you’re hiring from a commercial company. It’s also important to note whether the business will be sending one cleaner or multiple cleaners to your home.
If you’re hiring an individual, find out about their past experience and if they have received any official training or certifications for their cleaning service.

#2 Availability

Make sure to find a cleaner that is available and can fit into your schedule. You want a cleaner that is easy to book cleaning sessions with instead of one that may only be available during a very restricted schedule. An important thing to ask a potential cleaner when interviewing them is how they handle emergency requests.

You’ll want to know if they can come clean your home on short notice. Things come up and it’s essential that you hire a cleaner that is flexible with their scheduling.

How often do you want your home cleaned? Weekly? Bi-weekly? Once every couple of months? Make this clear to the cleaner so that you know you’re hiring someone who can meet your expectations. You need to be on the same page for availability and scheduling.

#3 Licensed, bonded and insured

One huge thing you need to look out for is whether or not the cleaner is licensed, bonded, and insured. When a cleaner is licensed, bonded, and insured, this means that business has a license to legally operate. It also protects your possessions from theft, damage, and any other liabilities.

This is crucial because it keeps your home, your belongings, and your family safe. If anything were to happen, the business would cover the cost. This ensures that you are a happy customer and are getting exactly what you paid for. It also relieves some stress and worry because you know who is entering your home because the business is very trustworthy.

#4 Terms and Conditions

Make sure to look at the terms and conditions of any cleaning services you are thinking of hiring. Not all terms and conditions are the same and not all businesses are created equal. The last thing you want is getting surprised by something only for you to find out it was in the fine print you overlooked all along.

What happens if something breaks or you’re just unsatisfied with the work that has been done? Check the terms and conditions and ask the business before hiring them if they have Satisfaction Guaranteed. If you’re unhappy with the way they have cleaned your home, will they come back and re-clean free of charge? Will they touch-up the areas that were done poorly? All businesses have different policies and rules.
It’s up to you to find out what they are before welcoming them into your home. A good tip is to ask these questions in an interview. You can even ask the potential cleaner about an example from a past client of where something like this happened and what their solution was.

#5 Supplies and Equipment

If you’re picky about which products are used on certain surfaces in your home, it’s a good idea to find out who will be providing the supplies, equipment, and tools to get the job done. Are you providing them or is the business providing them? Will the business provide their own cleaning rags?

If you prefer your countertops to be cleaned with a specific product, then mention that to your cleaner. Both you and the business can come to an agreement about who will be providing what. Many professional cleaning services out there have some of their own equipment. However, many don’t have all the tools needed such as brooms, mops, and vacuum cleaners. This is due to the possibility of transferring dirt and grime from home to home.

All homes are different. Some have pets and some don’t. So, in this case, it’s safe to assume you should be providing some of your own tools for sanitary reasons. Some companies might only bring supplies and use your equipment or vice versa.

#6 Eco-Friendly Cleaning

Are you someone who normally cleans your home with green cleaning supplies? Then, this is something to take into consideration when looking for a cleaner. Many people prefer to use less harsh chemicals in their home. If that sounds like you, you’re going to want to find an eco-friendly cleaner.

Ask what kind of products they use in their clients’ homes and if they are a certified green cleaning company. If they’re not using environmentally-safe products, then you can rule them out and move on until you find one that does.

Questions You Should Ask When Hiring a Cleaner

Sometimes, it’s hard to remember all the important questions to ask a cleaner during an interview. What you do need to remember is that you are letting someone into your home. It’s critical that you get all the information you need beforehand. Here are some questions you should be asking when interviewing a potential cleaner:

  • What should I do with my pets? Find out what your works best for your cleaner when it comes to your pets. Some cleaners may want the pets out of the way while others don’t mind at all. You might want to cage the animal before the service begins or request that the pet is let outside and back in when the cleaning is over. If you have a small pet, this may not be an issue at all. Just make sure to be clear with your cleaner about how pets should be handled. Some businesses may charge an extra fee if there are pets in the household too. Double check this so that there are no surprises when you receive the bill later.
  • How will you get into my home? This is very important to know, especially if you are not going to be present during the cleaning. Will you give them a spare key? Will you leave a key under the mat? If you have gates or keypad to access your home, will you give them the code? If your home has the home security system on when the cleaner arrives, will they have the ability to turn it off? It depends on how much access you want to provide the cleaner and how comfortable you are with providing codes, keys, and passwords.
  • How do you screen your employees? For bigger companies, you might want to find out exactly how the business screen their employees. Do they require background checks? Do they check their references? What is their hiring process like? You want to know whoever is coming into your home is safe and trustworthy because they will ultimately have access to all your belongings.
  • Do you wear identifiable uniforms and logos? If the company has several employees, ask if the employees will be wearing easily identifiable uniforms and logos? Will they be arriving in a vehicle that you can recognize as the cleaning company?

How Much Does It Cost to Hire a Cleaner?

Now that you know what to look for in a cleaner and where to find one, now comes the big-ticket question – how much does it really cost?

A lot of people have held back and not hired a cleaning company because they felt they couldn’t afford it. In reality, there are cleaners of all different cost ranges and you are bound to find something that will fall within your budget. Here is an idea of what you can expect to shell out when hiring a cleaner.

Cleaners can choose to charge by the hour or by a flat rate which is usually determined by how big your home is. The average hourly rate for an agency cleaner is somewhere between £12 and £20. Some individual cleaners who do not work with a professional service may charge £10 to £15 per hour.

Pricing does vary because if your home is very large and the business charges by the hour, it may take longer to clean it. Other factors should be taken into consideration as well. If you are getting your home cleaned once a month, it may take longer to get the job done as well.

If you are getting your home cleaned once a week, there are usually fewer tasks to do because the house is still generally clean. Based on your cleaning needs and how many rooms you’re expecting to be cleaned, you can determine how much a cleaning service will cost you overall.