What Does End-of-Tenancy Cleaning Include? A Comprehensive Guide

Moving out of a rental property can be a daunting task, especially when it comes to ensuring the return of your security deposit. One of the primary reasons for deposit disputes between tenants and landlords is the condition of the property at the end of the tenancy. Many tenants find themselves unsure about the extent of cleaning required, often leading to inadequate cleaning efforts.

End of tenancy cleaning goes beyond the regular cleaning routine. It’s a thorough process that involves deep cleaning every nook and cranny of the property, from skirting boards to the insides of appliances. This level of detail can be overwhelming, particularly when balancing the stresses of moving. The fear of losing a part of your deposit due to cleaning issues only adds to the anxiety.

So, what does end of tenancy cleaning include exactly? Whether you’re considering a professional cleaning service or planning to tackle this thorough job yourself, our guide, enriched with expert insights and tips, ensures you’re well-equipped to meet the expectations of landlords and letting agents.

By understanding the full scope of end of tenancy cleaning, you can confidently secure the return of your deposit and leave your rental property in impeccable condition for the next tenant.

what does end of tenancy cleaning include

What is End of Tenancy Cleaning?

End of tenancy cleaning is a comprehensive and detailed cleaning process undertaken when a tenant moves out of a rented property. This type of cleaning is far more thorough than your average domestic clean and is crucial for both tenants and landlords.

Purpose and Importance

The primary goal of end of tenancy cleaning is to return the property to its original condition, as stipulated in most tenancy agreements. This level of cleaning is often a prerequisite for the refund of a tenant’s security deposit. For landlords, using professional cleaning services enhances its appeal to new tenants, maintaining its condition and value despite the cleaning costs.

Scope of Cleaning

End of tenancy cleaning encompasses a wide range of tasks, often including deep cleaning of all rooms, steam cleaning of carpets, and meticulous cleaning of appliances. Key areas of focus are:

  • Kitchen: A thorough clean of the kitchen involves degreasing ovens, cleaning refrigerators, and scrubbing surfaces. It also includes cleaning inside cupboards and drawers, ensuring appliances like dishwashers and washing machines are spotless.
  • Bathrooms: This involves descaling taps and showerheads, scrubbing tiles, and sanitizing toilets, sinks, and bathtubs. Special attention is given to removing limescale and polishing fixtures to a shine.
  • Living Areas and Bedrooms: These areas require dusting and cleaning of all surfaces, including skirting boards and light fixtures. Carpets often need professional carpet cleaning to remove deep-seated dirt and stains.
  • Windows and Doors: Cleaning windows, both inside and out, is a crucial part of the process, along with wiping down door frames and handles.

Professional Cleaning vs. DIY

While some tenants opt to do the end of tenancy cleaning themselves, hiring a professional cleaning service is often recommended. Professional cleaners have the expertise, equipment, and knowledge to ensure that the cleaning meets the high standards required by landlords and letting agents.

They are adept at handling challenging tasks like steam cleaning and tackling hard-to-reach areas, ensuring a deep end of tenancy clean.

Meeting Tenancy Agreement Standards

It’s essential for tenants to review their tenancy agreement carefully. This document often outlines specific cleaning requirements that must be met. Failing to adhere to these can result in deductions from the security deposit.

Professional end of tenancy cleaning services are familiar with these standards and can provide a cleaning certificate upon completion, which can be presented to landlords or letting agents as proof of a professional clean.

Key Components of End of Tenancy Cleaning

End of tenancy cleaning is a meticulous process that involves a series of detailed tasks. This comprehensive cleaning ensures that the rental property is left in the best possible condition for the next tenant. Below are the key components, broken down into specific areas and tasks for each tenancy cleaning service.

General Cleaning (All Rooms)

The cleaning process begins with a comprehensive dusting and wiping of all surfaces in every room. This includes skirting boards, window sills, door frames, and the tops of all furniture. Special attention is given to light switches, door handles, and other fittings that are frequently touched, ensuring they are free from dirt and germs.

end of tenancy cleaning

Floors are another critical aspect, with carpets thoroughly vacuumed to remove dust and debris, and hard floors mopped using appropriate cleaning solutions. Upholstered furniture like sofas and chairs are vacuumed to remove dust and allergens. Windows and doors, including the front door, are cleaned internally by a professional cleaning company to remove any fingerprints and smudges, ensuring they are spotless and presentable.


In the kitchen, the focus is on appliances, cupboards, and surfaces. Ovens are deep cleaned, including the racks and glass doors, to remove built-up grease and burnt food. Refrigerators and freezers are cleaned inside and out, with special attention to seals and handles. Dishwashers are washed and sanitized, focusing on filters and rubber seals, while microwaves are cleaned both inside and out.

Cupboards and drawers are emptied and cleaned, with all crumbs and stains removed, and surfaces wiped down. Sinks and taps undergo descaling and polishing, ensuring they are free from limescale and shining. Countertops and surfaces are wiped down thoroughly, with any grease or food stains removed, leaving the kitchen in a pristine state.


In bedrooms, the cleaning process includes vacuuming mattresses and carpets. Carpets may require steam cleaning for a deeper clean, especially in high-traffic areas or if there are stubborn stains. Wardrobes and drawers are cleaned inside and out, with doors and handles wiped down to remove fingerprints and marks.

Light fixtures and lampshades are dusted, and any cobwebs in corners are removed. The aim is to leave the bedrooms feeling fresh and clean, creating a welcoming environment for the next occupants.


Bathrooms require rigorous cleaning due to their frequent use and the potential for germ buildup. This involves scrubbing and descaling sinks, toilets, and showers or bathtubs. Shower screens and tiles are cleaned to remove soap scum and limescale, and mirrors are polished for a streak-free finish. Floors are mopped, and any bathroom mats are cleaned or replaced as needed. Extractor fans are also cleaned to ensure they are free from dust and functioning correctly.

Additional Areas

Hallways, stairs, and storage areas are not overlooked. These areas are vacuumed and mopped as required, with banisters and railings wiped down. Any storage areas, such as linen closets or built-in units, are emptied, cleaned, and organized. Light fixtures and fittings throughout these areas are cleaned, ensuring they are free from dust and dirt.

Special Attention Areas

Certain areas require special attention during the end of tenancy clean. These include hard-to-reach areas like the tops of cupboards, behind large appliances, and under furniture. Carpets and upholstery may need professional steam cleaning to remove deep-seated dirt and stains. Windows are cleaned both inside and out, where accessible, to ensure they are clear and smudge-free.

Landlord and Tenant Responsibilities in End of Tenancy Cleaning

End of tenancy cleaning is a crucial aspect of the rental process, involving both the landlord and the tenant. It’s essential to understand the responsibilities of each party to ensure a smooth transition and avoid any disputes, especially regarding the cleaning fee, tenancy cleaning cost, and the return of the security deposit.

Tenant Responsibilities

Tenants are typically responsible for leaving the property in the same condition as when they moved in, as per the tenancy agreement. This often includes a thorough cleaning or even a deep clean of the entire property. Tenants should refer to their tenancy cleaning checklist, which outlines the specific areas and standards of cleanliness expected. This checklist can be a part of the rental agreement or provided by the landlord at the beginning of the tenancy.

Hiring a Professional Cleaner

While tenants can undertake the cleaning themselves, hiring a professional cleaner is often advisable to ensure the property meets the required standards. A professional cleaner can provide a deep clean that is usually more thorough than a standard clean, addressing areas that might be overlooked otherwise. This can be particularly important if the property has areas that require special attention, such as carpets that need steam cleaning or appliances that require deep cleaning.

Covering the Cleaning Fee

If the tenant opts for a professional cleaning service, they are responsible for covering the cleaning fee. This cost varies depending on the size of the property and the level of cleaning required. Tenants should obtain quotes from professional cleaners to understand the potential tenancy cleaning cost and budget accordingly.

Landlord Responsibilities

Landlords should provide tenants with a tenancy cleaning checklist at the start of the tenancy. This checklist serves as a clear guideline for the level of cleanliness expected upon moving out. It helps prevent disputes over the state of the property at the end of the tenancy.

Inspecting the Property

After the tenant has completed the end of tenancy cleaning, it is the landlord’s responsibility to inspect the property. This inspection should be thorough, ensuring that the property has been cleaned to the standards outlined in the tenancy agreement and the cleaning checklist.

Determining Additional Cleaning Fees

If the landlord finds that the cleaning is not up to the agreed standards, they may arrange for additional cleaning to be done. In such cases, the landlord can deduct the additional cleaning fee from the tenant’s deposit. However, this should be a reasonable charge, reflecting the actual cost of cleaning the specific areas that were not adequately cleaned by the tenant.

Fair Wear and Tear

It’s important for landlords to differentiate between what is considered fair wear and tear and what is a result of neglect or damage. Normal wear and tear are expected over the course of a tenancy and should not be a reason for withholding a tenant’s deposit.

Costs and Charges in End of Tenancy Cleaning

The financial aspect of end of tenancy cleaning is a significant concern for both tenants and landlords. Understanding the costs and charges involved is crucial for a transparent and fair handling of the process, especially in the context of the full deposit, assured shorthold tenancy agreements, and the roles of estate agents.

tenancy cleaning

Tenant’s Perspective on Costs

For tenants, the primary goal is to recover their full deposit at the end of the tenancy. The cost of end of tenancy cleaning plays a pivotal role in this. Tenants need to budget for the cleaning fee, which varies based on the size and condition of the entire property.

Professional cleaning services can range from a basic clean to a more extensive deep clean, with the latter being more expensive but often necessary to meet the standards set by landlords or estate agents.

Assessing the Tenancy Cleaning Cost

The cost for end of tenancy cleaning can vary significantly. Factors influencing the price include the property’s size, the level of cleaning required, and the location. For a small apartment, the cost might be relatively low, but for larger properties, especially those part of an assured shorthold tenancy, the cost can be higher due to the larger area and potentially more complex cleaning requirements.

Additional Charges

Tenants should also be aware of potential additional charges. If certain areas of the property require special attention, such as carpet cleaning or the cleaning of high-end appliances, this could increase the overall cost.

Landlord’s Role in Costs

Landlords are responsible for evaluating the cleanliness of the property once the tenant has vacated. If the property is not cleaned to the agreed standard, landlords may need to hire a cleaning service to bring the property up to par. The cost for this additional cleaning can be deducted from the tenant’s deposit, but it should be a reasonable reflection of the cleaning service’s actual cost.

Working with Estate Agents

Landlords often work with estate agents to manage their rental properties. Estate agents can provide valuable advice on the typical costs of end of tenancy cleaning and may even have preferred providers who offer competitive rates. This can be particularly useful in ensuring that the costs charged are in line with market rates and that the entire property is cleaned to a standard that is acceptable for new tenants.

Assured Shorthold Tenancy Agreements

In the context of an assured shorthold tenancy, which is the most common form of tenancy agreement in the UK, it’s important for both landlords and tenants to clearly understand the terms regarding the end of tenancy cleaning. The agreement should specify the expected standard of cleaning and any related costs or charges that could be incurred.

Final Inspection and Deposit Claims

The final inspection and the subsequent handling of deposit claims are critical stages in the end of tenancy process. This phase determines whether the tenant will receive their full deposit back and verifies that the property has been left in an acceptable condition.

Conducting the Final Inspection

The landlord, or an appointed representative such as an estate agent, is responsible for conducting the final inspection. This inspection should be thorough, covering every aspect of the property to ensure that it meets the agreed-upon standards of cleanliness and repair as outlined in the tenancy agreement.

It is advisable for tenants to be present during the final inspection. This allows for an immediate discussion and resolution of any issues that may arise. Tenants can also provide explanations or clarifications for certain conditions of the property, which might be beneficial in some cases.

Checklist and Documentation

Using a detailed checklist during the inspection can help in systematically reviewing each part of the property. This checklist often includes items like the condition of appliances, the state of carpets and walls, and the cleanliness of bathrooms and kitchens. Documenting the inspection with photographs or videos can provide an objective record that may be useful in case of disputes.

Assessment of Cleaning and Repairs

After the inspection, if the landlord finds that the property requires additional cleaning or repairs beyond normal wear and tear, they may claim a portion of the deposit to cover these costs. The amount deducted should be proportionate to the work required for this time consuming task.

In cases where the tenant disagrees with the deductions made from their deposit, they can raise a dispute with the deposit protection scheme holding their deposit. These schemes offer a free dispute resolution service. It’s important for both parties to provide evidence to support their claims, such as the initial and final inspection reports, photographs, and receipts.

Timely Return of Deposit

Landlords are obligated to return the remaining deposit to the tenant within a specified period, usually 10 days after both parties have agreed on the amount to be returned. If there is a dispute, the deposit will be protected in the deposit scheme until the issue is resolved.

Landlords should differentiate between damage and fair wear and tear. Normal usage over time can cause some level of wear, which should not be a reason for deposit deductions. Understanding and acknowledging this can prevent unfair claims and disputes.

Best Practices for a Smooth Process

  • Clear Communication Open and clear communication between the landlord and tenant throughout the tenancy and during the move-out process can prevent misunderstandings and disputes.
  • Professional Cleaning Services Tenants may opt for professional cleaning services to ensure the property meets the required standards, potentially avoiding disputes related to cleaning.
  • Record Keeping Both parties should keep detailed records of the property‚Äôs condition at the start and end of the tenancy, including a signed inventory, photographs, and receipts for any work done.


The end of a tenancy represents a critical juncture for both tenants and landlords, emphasizing the importance of responsibility, fairness, and clear communication. For tenants, undertaking a thorough cleaning, potentially through professional services, is key to securing the return of their full deposit and upholding their part of the tenancy agreement.

Landlords, in turn, must ensure fair and objective final inspections, differentiating between normal wear and tear and actual damages. The involvement of estate agents and deposit protection schemes plays a pivotal role in mediating and guiding this process, helping to resolve any disputes amicably.

Ultimately, a successful end of tenancy is marked by mutual respect and understanding, laying the groundwork for positive future rental relationships. This final stage, handled with care and fairness, can leave a lasting positive impression on both parties.